|Librarians have long been known as "keepers of the books." Now comes an excellent handbook that could serve as the profession's "keeper of the procedures." Brumley (The Public Library Manager's Forms, Policies, and Procedures Handbook with CD-ROM) provides a showcase and a sampling of over 450 of the most carefully selected policies, procedures, and guidelines regarding reference service from an array of academic and public libraries, all right at your fingertips! All the bases are covered here, including the givens (in-person and virtual reference for both public and academic libraries, mission statements, email and chat policies) and this reviewer's favorites: circulation and copyright policies, e-resources, guidelines for handling specific types of reference questions such as history and genealogy, and much more. The forms are available on the companion CD-ROM for easy modification and reproduction and can be specifically tailored for your library. For libraries that are constantly evolving into new frameworks and accommodating new patron bases or that are just updating their policies, there is no better resource than this comprehensive volume. Highly recommended for beginning library directors, new library graduates, library management and administrators, and also professionals involved in policies, guidelines, and operational decisions within their library. April C. Davis, Libn., Chantilly, VA (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.